Frequently Asked Questions

  • How long does it take to make my keepsake trunk?
    Each trunk is made to order. Production typically takes around 2 weeks, followed by approximately 2–3 business days for shipping.
  • Can I personalize my trunk?
    Yes. Personalization is one of the key features of Forever Keep, including names, dates, and special details depending on the design.
  • What can I store inside the trunks?
    Bridal trunks can hold items such as your veil, wedding shoes, ring box, invitation suite, photographs, and other memories. Baby trunks are designed for first outfits, cards, booties, birth announcements, and other sentimental pieces.
  • What are the trunks made from?
    The trunks use a durable matte-finish steel exterior, gold-tone hardware, and a soft padded interior.
  • What size is the large trunk?
    The large trunk is approximately 23.6" L × 14.2" W × 9.4" H.
  • Do you accept returns or refunds?
    Because the pieces are made to order, returns are generally not accepted once production has begun. Orders may be cancelled within 24 hours.
  • What happens if my order arrives damaged?
    Customers should contact you within 48 hours with photos of the item and packaging so the issue can be reviewed.
  • How do I track my order?
    Customers can use the Track Order page from the footer once their tracking information is available.