Shipping Policy
Last Updated: September 10, 2026
At Forever Keep, many of our products are made, prepared, or personalized specifically for the customer who orders them. For this reason, our production and shipping timelines may differ from those of retailers selling standard, ready-to-ship inventory.
Please review the estimated production and shipping timelines carefully before completing your purchase.
Nothing in this Shipping Policy limits or excludes any rights or remedies available to you under applicable consumer protection law.
1. Production Time
Most Forever Keep products are made, prepared, or personalized specifically for each order.
Please allow approximately 1–2 weeks for your product to be made, personalized where applicable, prepared, and quality checked.
The production period begins after your order has been successfully submitted and payment has been confirmed.
Production times are estimates and may occasionally vary depending on the product, personalization requirements, order volume, material availability, holidays, or other circumstances affecting production.
We make reasonable efforts to complete all orders within the estimated timeframe.
2. Shipping After Production
Once your product has been completed and has passed our final preparation and quality-control process, your order will generally be shipped within 2–3 business days.
Please note that the 2–3 business day period refers to the time between completion of your product and dispatch to the shipping carrier.
It does not mean your package will necessarily be delivered within 2–3 business days.
Your estimated order timeline generally consists of:
Production: Approximately 1–2 weeks
Dispatch: Within approximately 2–3 business days after production is completed
Carrier Transit: Depends on your destination, selected shipping method, and carrier
Delivery transit time begins once the package has been transferred to the shipping carrier.
3. Delivery Estimates
Once your order has been shipped, delivery time will depend on factors including your location, selected shipping service, carrier operations, weather, holidays, customs processing, and other circumstances affecting transportation.
Any delivery date or transit time displayed at checkout, provided by a carrier, or communicated by Forever Keep is an estimate unless expressly identified as guaranteed.
If you are ordering for a wedding, baby shower, birthday, baptism, anniversary, holiday, or another specific event, we strongly recommend ordering well in advance.
Forever Keep cannot guarantee delivery before a particular event or date unless we have expressly confirmed that delivery date in writing.
4. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed during checkout before your purchase is completed.
Shipping charges may vary depending on the destination, package size and weight, order value, carrier, and selected shipping service.
Applicable shipping charges and taxes that can be determined at checkout will be displayed before payment is completed.
For international purchases, additional customs duties, taxes, brokerage fees, or other charges may apply as described below.
5. Shipping Confirmation & Tracking
Once your order has been shipped, we will send shipping confirmation to the email address or other contact information associated with your order.
Where tracking is available, your shipping confirmation will include a tracking number or tracking link.
Carrier tracking information may take some time to become active after the shipping label is created or the package is collected.
Customers are responsible for monitoring available tracking information and making reasonable arrangements to receive their package.
6. Shipping Address — Customer Responsibility
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your recipient name, street address, apartment or unit number, city, province or state, postal or ZIP code, country, and contact information before completing your purchase.
Forever Keep is not responsible, to the extent permitted by applicable law, for delays, failed deliveries, returned packages, or additional shipping costs resulting directly from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you discover an address error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the shipping address before dispatch, but we cannot guarantee that an address can be changed once an order has been transferred to the carrier.
7. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect or incomplete address, including an incorrect postal or ZIP code or missing apartment/unit information, the package may be returned to Forever Keep.
If the order is returned because of incorrect customer-provided information, the customer may be responsible for the reasonable shipping costs required to resend the order to the corrected address.
We will contact the customer where appropriate before arranging reshipment.
If the address error was caused by Forever Keep rather than the customer, we will work with the customer to correct the issue without imposing additional shipping charges where appropriate.
8. Responsibility After Shipment
Once an order has been properly packaged, addressed using the information supplied by the customer, and transferred to the shipping carrier, certain aspects of transportation — including carrier scheduling, routing, temporary delays, and transit operations — are outside Forever Keep's reasonable control.
Forever Keep is therefore not responsible for delays caused solely by the shipping carrier, weather, customs, transportation interruptions, or other circumstances outside our reasonable control, except where applicable law provides otherwise.
However, shipping an order does not automatically end Forever Keep's obligations to the customer.
If a package appears to be lost, materially damaged in transit, incorrectly delivered, or otherwise affected by a significant shipping issue, please contact us at info@foreverkeep.ca so that we can investigate the matter and work with the carrier where appropriate.
Nothing in this section limits rights or remedies available under applicable consumer protection law.
9. Packages Confirmed as Delivered
Once carrier tracking confirms that an order has been successfully delivered to the correct shipping address provided by the customer, customers should take reasonable steps to secure and retrieve the package promptly.
To the extent permitted by applicable law, Forever Keep is not responsible for theft, disappearance, loss, or damage occurring after successful delivery to the correct address, where the loss or damage was not caused by Forever Keep or the shipping carrier before delivery.
For example, this may include a package that is correctly delivered and subsequently stolen from a doorstep, lobby, mailroom, or other delivery location.
If tracking shows that your package was delivered but you cannot locate it, we recommend checking the delivery area, household members, building concierge or reception, mailroom, neighbouring properties where appropriate, and the carrier's delivery information.
If the package still cannot be located, contact us at:
We will make reasonable efforts to assist you with the available carrier investigation.
10. Lost Packages
If tracking indicates that your package may have been lost while in transit, contact us at:
We will review the tracking information and, where appropriate, contact or work with the carrier to investigate the shipment.
Depending on the circumstances, carrier findings, and applicable law, an appropriate resolution may include a replacement, refund, or another remedy.
Customers should not assume that a confirmed carrier-loss issue must be resolved directly with the carrier without contacting Forever Keep.
11. Damaged Products or Packages
Please inspect your Forever Keep order promptly after delivery.
If your order arrives damaged, defective, materially different from what you ordered, or affected by a shipping-related issue, please contact us as soon as reasonably possible at:
Please provide your order number, your name, a description of the issue, clear photographs of the product, photographs showing the damage or problem, and photographs of the shipping packaging where relevant.
Please retain the product and packaging while the matter is being reviewed.
Depending on the circumstances and applicable law, Forever Keep may provide an appropriate remedy such as repair, replacement, replacement components, partial refund, full refund, or another appropriate solution.
Please refer to our Refund Policy for additional information.
12. Personalized & Custom Orders
Customers are responsible for carefully reviewing all personalization and customization information before submitting an order.
This includes names, initials, dates, spelling, colours, designs, quantities, and any other customization details.
Forever Keep will generally produce your item based on the information submitted with your order.
If you notice an error after placing your order, contact:
as soon as possible.
We will make reasonable efforts to accommodate changes before production begins.
Once production or personalization has started, changes may no longer be possible.
Please review our Refund Policy for additional information regarding personalized and made-to-order products.
13. Returned-to-Sender Packages
A shipment may be returned to Forever Keep because of an incorrect or incomplete address, failed delivery attempts, failure to collect the package, refusal of delivery, or another carrier-related issue.
If a package is returned to us, we will review the circumstances.
Where the return resulted from inaccurate information provided by the customer, refusal of delivery, or failure to collect the shipment, reasonable additional shipping charges may apply before the order is resent.
Where the return resulted from an error caused by Forever Keep, we will work with the customer to resolve the matter appropriately.
14. Refused Deliveries
Customers should not refuse delivery as a substitute for following our Refund Policy.
If a customer refuses delivery without prior authorization from Forever Keep, the order may be treated as a returned-to-sender shipment.
Reasonable shipping or reshipping costs may apply where permitted by law.
Nothing in this section limits any statutory cancellation or refund right available to the customer.
15. International Shipping
Where international shipping is available, delivery times can vary significantly depending on destination country, shipping carrier, customs processing, local delivery networks, and applicable import procedures.
International customers should allow additional time for customs clearance.
Forever Keep does not control the amount of time required by foreign customs authorities to process a shipment.
16. Customs, Duties & Import Charges
International orders may be subject to charges imposed by the destination country or carrier, including customs duties, import taxes, tariffs, VAT, brokerage charges, or handling fees.
Unless expressly collected by Forever Keep during checkout, these charges are generally the responsibility of the recipient.
Forever Keep does not determine or control charges imposed by foreign governments, customs authorities, or independent carriers.
Customers are responsible for understanding import requirements and potential charges applicable in their destination country.
If a customer refuses an international shipment because of customs duties, taxes, brokerage fees, or other applicable import charges, additional costs associated with the return or reshipment may apply where permitted by law.
17. Customs Delays
International shipments may occasionally be delayed or held by customs authorities.
Customs processing is outside Forever Keep's reasonable control, and we cannot guarantee the amount of time required for clearance.
Customers ordering internationally for a specific event should allow additional time.
18. Order Changes After Shipment
Once a shipment has been transferred to the carrier, Forever Keep generally cannot guarantee that we can change the delivery address, redirect the shipment, change the shipping service, cancel the shipment, or retrieve the package.
Some shipping carriers may offer their own delivery-management or redirection services directly to the recipient.
Any such service is controlled by the applicable carrier and is subject to its own rules, charges, and availability.
19. Multiple-Item Orders
Orders containing multiple products may occasionally be completed or shipped separately.
As a result, products from the same order may arrive in more than one package or on different dates.
Where separate tracking information is available, it will be provided.
20. Pre-Orders
Certain Forever Keep products may occasionally be offered for pre-order.
Where applicable, the product page will provide an estimated production, availability, or shipping timeframe.
Pre-order dates and estimated availability dates are estimates unless expressly stated to be guaranteed.
If there is a significant change to the estimated availability of a pre-order product, we will make reasonable efforts to notify affected customers.
Applicable statutory cancellation rights remain unaffected.
21. Delays Outside Our Reasonable Control
Forever Keep will make reasonable efforts to meet the production and dispatch estimates described in this policy.
However, delays may occasionally occur because of circumstances including severe weather, natural disasters, transportation interruptions, carrier delays, labour disruptions, customs delays, holidays, supply or material interruptions, governmental actions, emergencies, unusually high order volume, or other events outside our reasonable control.
Forever Keep is not responsible for delays caused solely by such circumstances to the extent permitted by applicable law.
If a significant delay affects an order, we will make reasonable efforts to communicate with the customer where appropriate.
22. Customer Responsibilities
Customers are responsible for providing accurate contact and shipping information, carefully reviewing personalization details, monitoring available tracking information, arranging for receipt of packages where appropriate, and contacting Forever Keep promptly if a shipping or delivery problem arises.
Failure to provide accurate information or to reasonably cooperate with delivery requirements may result in delays or additional costs for which the customer may be responsible where permitted by law.
23. Consumer Protection Rights
This Shipping Policy operates in addition to applicable consumer protection laws.
Nothing in this Shipping Policy is intended to waive, restrict, exclude, or limit any right or remedy that cannot legally be waived, restricted, excluded, or limited.
Where applicable law provides greater protection than this Shipping Policy, applicable law will govern.
24. Contact Us
If you have questions regarding production, shipping, tracking, delivery, or an existing order, please contact:
Forever Keep
Email: info@foreverkeep.ca
Website: www.foreverkeep.ca